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Return and Refund Policy

Murillo Merchandise Return and Refund Policy

At Murillo Merchandise, your satisfaction is paramount. Our return policy is designed to offer a straightforward process. Please take note of the following:

Returns accepted for 14 days: You have 14 days from the purchase date to return eligible items. Items must be unused, in their original packaging, and in the same condition as received.

Free Return Shipping: To make your return experience convenient, we provide free return shipping for eligible items within the 14-day window. Initiate the return process by contacting our customer service team at support@murillomerchandise.com.

No Restocking Fee: Murillo Merchandise does not impose any restocking fees for returned items, as we believe in fair and transparent transactions.

Damages and Issues: Upon receiving your order, inspect it promptly. If you find the item defective, damaged, or incorrect, contact us immediately for resolution.

Exceptions or Non-Returnable Items: Certain items, such as perishable goods, custom products, personal care goods, and sale items, cannot be returned. Additionally, hazardous materials are non-returnable.

Exchanges: For a swift exchange, return the item and make a separate purchase for the desired item once the return is accepted.

Exclusions: No Final Sale Items: Please note that final sale items are non-returnable. For all other products, you are welcome to initiate a return within the specified 14-day period.

European Union 14-day Cooling Off Period: Orders shipped to the European Union adhere to a 14-day cancellation or return period. Contact us at support@murillomerchandise.com to initiate the process.

Return Process:

To facilitate a smooth return, ensure the item is in its original condition, including all tags and packaging.

Initiate your return by visiting www.murillomerchandise.com and following the instructions in our Returns section.

1. Contact our customer service team at support@murillomerchandise.com to initiate the return.
2. Receive a prepaid return shipping label for eligible items.
3. Pack items securely in the original packaging.
4. Attach the provided return label to the package.
5. Drop off the package at the designated shipping carrier or schedule a pickup.

Refund Process: Upon receiving and inspecting your return, we'll notify you of the refund status. If approved, you'll be automatically refunded within 10 business days using your original payment method.

If more than 15 business days have passed since approval, contact us at support@murillomerchandise.com.

For questions or assistance, reach out to our customer service team at support@murillomerchandise.com.

Thank you for choosing Murillo Merchandise. We value your business, and your satisfaction is our top priority.

Shipping and Delivery Information

MURILLO MERCHANDISE SHIPPING POLICY

Welcome to Murillo Merchandise, where we are dedicated to ensuring a seamless and delightful shopping experience for you. Explore our shipping policy to discover how we manage the delivery of your luxury designer-brand purchase.

Processing Time:

• Orders are processed within 1-2 business days, excluding weekends and holidays.
• Additional processing time may occur during peak seasons or promotional periods.

Shipping Methods:

• Choose from standard and expedited options for domestic orders.
• Global customers can enjoy international shipping using exclusively trusted carriers like FedEx, DHL, and USPS for guaranteed delivery.

Shipping Rates:

• Revel in our complimentary (FREE) standard worldwide shipping.
• For customized shipping terms, check the shipping costs corresponding to each warehouse location below:

Murillo Merchandise Worldwide Warehouse locations:

Delivery Times:

• Delivery times vary by destination.
• Europe: 3-5 business days.
• North America, Asia, and other destinations: 5–10 business days.

Order Tracking:

• You will receive a shipping confirmation email with tracking information once your order ships.
• Monitor delivery progress in your account or use the website's menu bar with the provided tracking number.

Shipping Restrictions:

• No shipping to P.O. boxes.
• Specific shipping restrictions are detailed in product descriptions.

Customs and Duties (International Orders):

• International customers bear responsibility for customs duties or taxes imposed by their country's customs office.

Address Accuracy:

• Ensure accurate shipping addresses to prevent delays; Murillo Merchandise is not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages:

• Contact our customer service at support@murillomerchandise.com for assistance in resolving lost or stolen packages.

Additional Information:

• Worldwide delivery through trusted partners (DHL, FedEx, US Postal Service).
• Download accessible invoices; no modifications are made once generated.
• Products are dispatched within 1-3 business days after payment confirmation.
• Dispatches are subject to payment verification.
• Non-delivery concerns are addressed within 2 working days.
• Unclaimed package fee: $55.
• Returns due to incorrect information: $55.
• Customs operations are managed for shipments outside the EU.
• Buyers are responsible for customs charges; Murillo Merchandise provides the required documentation.

Efficient Delivery System:

• Our efficient delivery system ensures prompt apparel arrivals globally.
• Prioritize timely delivery through reliable courier services, guaranteeing delivery within 1-3 business days in the EU and 5-7 business days outside the EU.
• Enhance transparency by promptly uploading tracking numbers from reputable carriers like DHL, FedEx, and USPS to your account.
• Receive timely notifications once your order is successfully fulfilled.

For further assistance, contact support@murillomerchandise.com.

Thank you for choosing Murillo merchandise. Your satisfaction is our priority.

Happy shopping! ♥