Shipping and Delivery Information

MURILLO MERCHANDISE SHIPPING POLICY

Welcome to Murillo Merchandise, where we are dedicated to ensuring a seamless and delightful shopping experience for you. Explore our shipping policy to discover how we manage the delivery of your luxury designer-brand purchase.

Processing Time:

  • Orders are processed within 1-2 business days, excluding weekends and holidays.
  • Additional processing time may occur during peak seasons or promotional periods.

Shipping Methods:

  • Choose from standard and expedited options for domestic orders.
  • Global customers can enjoy international shipping using exclusively trusted carriers like FedEx, DHL, and USPS for guaranteed delivery.

Shipping Rates:

  • Revel in our complimentary (FREE) standard worldwide shipping.
  • For customized shipping terms, check the shipping costs corresponding to each warehouse location below:

Murillo Merchandise Worldwide Warehouse locations:

Murillo Merchandise Worldwide Warehouse locations:

Delivery Times:

  • Delivery times vary by destination.
  • Europe: 3-5 business days.
  • North America, Asia, and other destinations: 5–10 business days.

Order Tracking:

  • You will receive a shipping confirmation email with tracking information once your order ships.
  • Monitor delivery progress in your account or use the website's menu bar with the provided tracking number.

Shipping Restrictions:

  • No shipping to P.O. boxes.
  • Specific shipping restrictions are detailed in product descriptions.

Customs and Duties (International Orders):

  • International customers bear responsibility for customs duties or taxes imposed by their country's customs office.

Address Accuracy:

  • Ensure accurate shipping addresses to prevent delays; Murillo Merchandise is not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages:

Additional Information:

  • Worldwide delivery through trusted partners (DHL, FedEx, US Postal Service).
  • Download accessible invoices; no modifications are made once generated.
  • Products are dispatched within 1-3 business days after payment confirmation.
  • Dispatches are subject to payment verification.
  • Non-delivery concerns are addressed within 2 working days.
  • Unclaimed package fee: $55.
  • Returns due to incorrect information: $55.
  • Customs operations are managed for shipments outside the EU.
  • Buyers are responsible for customs charges; Murillo Merchandise provides the required documentation.

Efficient Delivery System:

  • Our efficient delivery system ensures prompt apparel arrivals globally.
  • Prioritize timely delivery through reliable courier services, guaranteeing delivery within 1-3 business days in the EU and 5-7 business days outside the EU.
  • Enhance transparency by promptly uploading tracking numbers from reputable carriers like DHL, FedEx, and USPS to your account.
  • Receive timely notifications once your order is successfully fulfilled.

For further assistance, contact support@murillomerchandise.com.

Thank you for choosing Murillo merchandise. Your satisfaction is our priority.

Happy shopping! ♥