Return and Refund Policy
Murillo Merchandise Return and Refund Policy
At Murillo Merchandise, your satisfaction is paramount. Our return policy is designed to offer a straightforward process. Please take note of the following:
Returns accepted for 14 days: You have 14 days from the purchase date to return eligible items. Items must be unused, in their original packaging, and in the same condition as received.
Free Return Shipping: To make your return experience convenient, we provide free return shipping for eligible items within the 14-day window. Initiate the return process by contacting our customer service team at support@murillomerchandise.com.
No Restocking Fee: Murillo Merchandise does not impose any restocking fees for returned items, as we believe in fair and transparent transactions.
Damages and Issues: Upon receiving your order, inspect it promptly. If you find the item defective, damaged, or incorrect, contact us immediately for resolution.
Exceptions or Non-Returnable Items: Certain items, such as perishable goods, custom products, personal care goods, and sale items, cannot be returned. Additionally, hazardous materials are non-returnable.
Exchanges: For a swift exchange, return the item and make a separate purchase for the desired item once the return is accepted.
Exclusions: No Final Sale Items: Please note that final sale items are non-returnable. For all other products, you are welcome to initiate a return within the specified 14-day period.
European Union 14-day Cooling Off Period: Orders shipped to the European Union adhere to a 14-day cancellation or return period. Contact us at support@murillomerchandise.com to initiate the process.
Return Process:
To facilitate a smooth return, ensure the item is in its original condition, including all tags and packaging.
Initiate your return by visiting www.murillomerchandise.com and following the instructions in our Returns section.
- Contact our customer service team at support@murillomerchandise.com to initiate the return.
- Receive a prepaid return shipping label for eligible items.
- Pack items securely in the original packaging.
- Attach the provided return label to the package.
- Drop off the package at the designated shipping carrier or schedule a pickup.
Refund Process: Upon receiving and inspecting your return, we'll notify you of the refund status. If approved, you'll be automatically refunded within 10 business days using your original payment method.
If more than 15 business days have passed since approval, contact us at support@murillomerchandise.com.
For questions or assistance, reach out to our customer service team at support@murillomerchandise.com.
Thank you for choosing Murillo Merchandise. We value your business, and your satisfaction is our top priority.